Return and Refund Policy

Thanks for shopping at We understand that sometimes things don’t go according to plan, if you are not entirely satisfied with your purchase we are here to help.  Contact our  Support Team for any queries about returns or refunds.  Our main terms are detailed below:


Damaged Items

If one or more of the items you received are damaged, different, or not working, please contact us at within 7 days of the order being received.

After returning the product to the address provided by our customer service team, we can send you a new item free of charge (we will reimburse you the return shipping cost), or you can choose to receive a full refund.

No Reason Return

If you are not satisfied with your goods you have  25 calendar days to return an item from the date you received it. To be eligible for a return, your item must follow the criteria below:

  • Unused and in the same condition that you received it.
  • All accessories must be returned
  • Returned in the original packaging.
  • If your item was not purchased directly from us, we need to have the receipt or proof of purchase.

In order to protect all customers and ensure that all returns and exchanges are handled fairly, Europac Ltd may decline your return or exchange in some situations, such as:

  • Products that have been defaced
  • Products with missing labels
  • Products that have been lost or damaged


Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will usually receive the credit within 3-5 working days, depending on your card issuer’s policies.


You may be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Contact Us

If you have any questions on how to return your item to us, contact us:
+44 (0) 1270 216000